Return Policy

You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. We may accept returns for account credit only. For this purpose we must receive the merchandise within 2 days from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. We offer a free reverse-pickup service. Incase your pin code isn't serviceable, you will need to courier the product back to us and we will give you Rs.100 in the form of store credit. For international exchanges/refunds, you will need to ship the products back to us at your cost. You will get a credit voucher for the whole amount you paid which is valid forever. We take utmost care in our Quality Control process and also during shipping all our orders. In a rare case, if you do receive a damaged/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures at support@zurie.co.in and we will do the rest. Items that are damaged as a result of normal wear and tear are not eligible for return and/or exchange. If you would like to exchange a faulty item instead of obtaining store credit only, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items.

*Please note that all products on sale or using any discount code, are non refundable/exchangeable.

To return an item, the customer must write to us at support@zurie.co.in , a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number +91-11-39909221 which remains open 10am-6pm IST on 5 DAYS (Monday to Friday). If you are not satisfied with the product received by you for any reason you may have the option to exchange and at our sole discretion to receive a refund. We are not liable for any damages caused to the Product during transit.
Our terms and conditions pertaining to returns and exchange is as follows:- If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy is however subject to the following:

(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.Please inform our customer care department in the event any Goods/Products are delivered without tags
(b) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
(c)Unidentified returns may be returned to the sender.
All shoes should be tried on a carpeted surface before wear.
(e) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
All custom made orders are non-returnable.
(g) All early delivery orders will be considered as custom made.

Cancellation

We shall not be able to process the cancellation if the order/orders are processed.Store credit will be provided against the cancellation of an order